Shipping and Delivery Policy

Thank you for choosing Ethnava. This shipping and delivery policy outlines the terms and conditions regarding the shipment and delivery of your order.

  1. Order Processing:
    • We strive to process and dispatch orders promptly. Order processing times may vary and are subject to product availability and verification of payment. Orders are processed withing 48 hours of receiving the order.
  2. Shipping Methods:
    • We offer various shipping methods, including standard and express delivery options. The available shipping methods will be displayed at checkout.
  3. Shipping Costs:
    • Shipping is completely FREE for Pre-paid orders but additional charge of ₹50 is to be charged on Cash on Delivery orders (PAN India only).
  4. Delivery Time:
    • Estimated delivery times are provided as a guideline and may vary depending on your location and other factors beyond our control. We expect you to receive the product with 3-7 days after dispatch.Please note that any estimated delivery dates are not guaranteed.
  5. Tracking:
    • Once your order has been dispatched, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment online.
  6. Delivery Address:
    • Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for delays or undelivered shipments due to incorrect or incomplete address information.
  7. Delivery Attempts and Re-Delivery:
    • Our shipping partners will attempt delivery to the provided address. If delivery is unsuccessful, they may make additional attempts or leave a notification for re-delivery or pickup at a designated location.
  8. Damaged or Lost Shipments:
    • In the event that your shipment arrives damaged or is lost in transit, please contact our customer support team immediately. We will work with you to resolve the issue and initiate any necessary claims or investigations.

Please note that our shipping and delivery policy may be subject to change. Any modifications will be communicated on our website. If you have any questions or concerns regarding our shipping and delivery policy, please contact our customer support team. We are here to assist you and ensure a smooth delivery of your order.