Exchange Returns & Cancellation

Exchange Policy:

If you wish to Exchange your order, or some items in your order ( PAN India):

At Ethnava, we strive to ensure customer satisfaction with every purchase. In the event that you are not completely satisfied with your order, we offer exchange policy on certain situations to provide you with the best shopping experience.
Call/Whatsapp- 9369283751, ethnavalko@gmail.com

Exchange Eligibility:
  • The Exchange is free only if wrong/defective product has been delivered from our end, the team will generate reverse pickup after inspection and send you the new parcel.
  • If the desired item is unavailable, we can issue store credit or assist you in selecting an alternative product.
  • The only other condition can be when you have a size issue, charges of delivery has to be paid by the customer in such a case and exchanged product will be sent from our team.
Terms:
  • Exchanges are applicable within 3 days from the date of Delivery.
  • The item(s) must be unused, in its original packaging, and in the same condition as received.
  • Personalized or customized items may not be eligible for exchange, unless there is a manufacturing defect.
  • We recommend to make a parcel opening video when you receive the package to avoid any disputes.
Exchange Process:
  • To initiate an exchange, please contact our customer support team within the specified time frame.
    ( Call/Whatsapp- 9369283751, ethnavalko@gmail.com )
  • Provide relevant details such as order number, item(s) to be exchanged, and reason for exchange.
  • Our customer support team will guide you through the exchange process and provide further instructions.
Return Shipping:
  • The shipping is free of the exchange order if it’s an error from our end, example- defective product.
  • But the customer is responsible for the shipping costs associated with returning the item(s) for exchange due to size problem. We charge fixed ₹300 for generating a reverse pickup from your location and sending a new product from our end.
Inspection and Approval:
  • Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria.
  • Upon approval, we will process the exchange and provide you with the updated tracking details.

Please note that our exchange policy may be subject to change, and any modifications will be communicated on our website. For further details or clarification, please refer to our website or contact our customer support team.

Thank you for choosing Ethnava. We value your satisfaction and are committed to providing you with a seamless exchange process.

If you wish to Exchange your order, or some items in your order ( International Orders):

At Ethnava, we value our international customers and strive to provide an exceptional shopping experience. However, please note that currently, we do not offer exchanges for international orders. We apologize for any inconvenience this may cause.

To ensure a smooth and satisfactory purchase, we encourage our international customers to carefully review product details, size charts, and specifications before placing an order. If you have any questions or concerns, our customer support team is available to assist you prior to making your purchase.

We take great care in packaging and quality control to minimize any issues with international orders.

If you have any further questions or require clarification, please do not hesitate to contact our customer support team ( Call/Whatsapp-9369283751, ethnavalko@gmail.com ). Thank you for choosing Ethnava. We appreciate your support and look forward to serving you.

Return Policy:

At Ethnava , we strive to provide you with the best shopping experience and high-quality products. However, please note that we do not accept returns for any.

We take utmost care in packaging and quality control to ensure that your order reaches you in perfect condition. In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 3 days of receiving your order. We will review the issue on a case-by-case basis and work towards a suitable resolution, which may include a replacement depending on the circumstances.

To assist us in resolving the issue promptly, please provide detailed information such as your order number, a clear description or images of the damaged or defective item(s), and any other relevant details. Our customer support team will guide you through the necessary steps to initiate the resolution process.

We appreciate your understanding and cooperation regarding our return policy. If you have any further questions or concerns, please do not hesitate to contact our customer support team. Thank you for choosing Ethnava. We appreciate your support and look forward to serving you.

Cancellation/ Modification Policy:

The cancellation/ modification depends on the circumstances-

  • If the order is not shipped, our support team can help you cancel/modify the order or some items of the order.
  • If the order is shipped, we regret to inform you that we are unable to accommodate any changes or cancellations.

Contact us-
Whatsapp/ Call on – 9369283751

Email: ethnavalko@gmail.com